19 Dec 2018, 15:44
  1. Is Bluetooth turned on and the pencil paired with the iPad?

  2. Does the Apple Pencil work with any other app? Open the noted app and try using it.

  3. Have you restarted the iPad?

  4. If you purchased an iPad Pro the issue will most likely be with the pencil. Confirm you have the iPad Pro.

  5. Yes you can return the pro and the pencil. The terms and any restock fee depends on where you purchased it.