New SVS website questions

[BetsyElam]

@LauraA @Lee-White Thanks for your reply, Laura. I definitely don't want to lose the previously stand alone courses I've already paid for in full such as CBP and SPP and HTFYA. Does anyone know the answer to that?

[Kim Rosenlof]

@LauraA @evka8D I am also a long time subscriber, early 2018, and had the same question. I have been emailing SVS about it. I asked if I signed up for the Studio Level for a year or two and then needed to stop, if I could go back to the Desk Level at the old pricing that I have, and the email said, "The grandfather rate will be lost when subscribers change their subscription regardless of which tier." I am sure it would be hard to keep track of who is doing what and how much subscribers used to pay, so I get it. I want to move to the Studio Level, but I would hate to lose the rate I am paying now if I had to stop the Studio Level down the road. Will @will-terry-art and Jake @Jake-Parker also mentioned prorating the Studio Level for long time subscribers on the Q&A Live video for HTFYA, but when I asked about this, I found out I would pay the $450 or $800 plus the 20% off discount they mentioned for the last How to fix your art session. I assumed it would be different if you were subscribing for so long, but I really have no clue what was meant by that. $800 is still a good deal even without the 20% discount, but I am still on the fence about it because I hate to lose the old pricing if I need to go back to Desk Level. I hope that answered your question.

[Adam Thornton 0]

@Kim-Rosenlof Thanks for explaining that, Kim. Really useful.
It does seem that those of us who have been subscribers for a few years are nervous about losing our great annual price if we decided to downgrade from the Studio membership So grateful for the clarification.
It's been very generous of them to freeze the price for us. I'll probably hang in at the Desk level for a bit and let it all sink in. Although I do love the Studio stuff!

[Lee White]

@Adam-Thornton-0, @BetsyElam @LauraA @Kim-Rosenlof All great questions. We are really focusing on keeping what you guys already have. Of course, it's really difficult due to how hard it is to control that for so many people and we are still learning the new system details.

To answer a few questions for sure - If you bought anything outright, such as a pro level course or an individual class, you will still have access to that information on the new site.

for current subscribers moving up in the tiers As long as you don't have a gap in subscription, we can definitely get you back into the mid tier for your current pricing as long as there is no gap in membership. You just may need to let me or our admin know that you are doing that so we can move you.

[AthenaBeana]

Has anyone gotten into the new SVS forum?
I've been trying to log in with the link they sent in the email (https://community.svslearn.com). But it keeps saying my email address is invalid, even though it's the same one I use to log into SVS.
Should I assume that my account has not been transferred over yet?

[Lee White]

@AthenaBeana we are still in process so hang tight. The email for getting in is going out in about an hour...

[AthenaBeana]

@Lee-White Thanks!
It's so soon!!! I'm very excited!

[Adam Thornton 0]

@Lee-White Thanks very much for clarifying that Lee. Wonderful news, and very kind of you.
Hope the transition is going well. Sounds like you're all super busy with it. Looking forward to seeing the new Desk set-up.
Best wishes from the UK!

[Adam Thornton 0]

@AthenaBeana Hi Athena, I've not even received the email yet, so guessing that they're in the process of rolling it all out now.

[Lee White]

@Adam-Thornton-0 yep! it's going out right now

[Adam Thornton 0]

@Lee-White
Lee, I'm in the UK and it's night time now so I'm going to bed. If the email is going out in an hour I look forward to seeing it tomorrow. It'll be like waking up on Christmas morning

[Lee White]

@Adam-Thornton-0 cant wait to see you all in there!!!

[Kim Rosenlof]

@Lee-White Thanks for responding and letting us know! I have been a long-time subscriber with no gaps (January 2018). I hope that I didn't lead anyone astray with my last post, I was just letting people know what I had been told in my email. I just didn't want anyone to lose their grandfathered rate if they moved up a tier and wanted to move back down to the middle in the future. You explained everything really well. It is good to know that everyone at SVS is willing to work with us. It is very generous and I appreciate it!
I am excited for all the great things to come with the Studio Level!

[LisaF]

@AthenaBeana Hi! Just want to let you know that the invite emails have gone out, so you'll want to use the link in that email to access your new account

The subject line of the email is: Your New Account Is Here! Check out the new SVSLearn Community

Lemme know if you run into any issues logging in, you can email me at lisa@svslearn.com Thanks for your patience!!

[LisaF]

@BetsyElam Hi there! Just to clarify, you will still have access to CBPro / SPPro/ HTFYA in the new community, but we are still in the process of moving it over Hopefully they'll be up in the next couple weeks, we'll keep you posted!

[Joshua Chennault]

Question about those of use that didn't have a subscription at the time of the new site going live. Will my account be ported over? If not, do I have to make a new one on the new site? If so, will anything I've purchased be available to me on a new account (CB Pro and Jake's Comic Workshop that took place back in July)?

[LauraA]

@Lee-White Thanks, Lee! I'm sure you guys are dealing with a lot today. But that makes sense.

I tried all day yesterday to log in so I could join, but the site kept telling me my credentials were invalid. The idea was to be to be logged in when I joined and have a smoother transition, but maybe that wasn't necessary, or even possible at that point. This morning I tried to click the link in the general "we're open" email to join, but still couldn't log in, so maybe I'll try joining first and hope I get the email that went out last night. I trust that whatever mistakes I make will all comeout in the wash.

Look forward to seeing you on the other side!

P.S. Edited to say that I figured out the code thing. I was having a dyslexic moment!

[AthenaBeana]

@LisaF I didn't have any problems logging in! Thanks Lisa!

[Julia Hegetusch]

@Joshua-Chennault Hi. I am wondering about that too. I brought childrensbook pro a while back and am not a paying subscriber at the moment. But I think I read lee answering this question saying that it will be moved over to the new site regardless of membership status. I'm sure they will have considered this as it will affect quite a few people

[Joshua Chennault]

@Julia-Hegetusch I got a reply back from an email I sent to support. Seems like they are in the process of moving over those classes (CBPro, Comics Workshop, etc) but will take a few weeks. Only after they are moved would I receive an email to access a new account on their new system. I think I read that email right.

If that email is correct, kinda bummed to miss out a few weeks.