Wacom (non)compatibility with Catalina
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@micmac , thanks for this suggestion, which I think would be helpful to others experiencing issues. I did check out youtube advice a month or so ago, the post by Qiurious helped me (temporarily) then, and after seeing your post here, I re-visited that video and got my pen responding again! (Although cintiq buttons are useless). Thank you!!
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@LauraA !
That is AWFUL!
I was lucky enough to not update before seeing this just now!!
I was listening in on the livestream with Peter Brown, and tried updating my photoshop while this was going on, but update was going terribly slow and my phone was getting hot from trying to hotspot for all of this, so I cancelled the update. Then went to SVS to check on the forum, and found this post from you! So I consider myself very lucky in this moment, really appreciate the heads up! Sorry you had to deal with all of that, and yes, doesn't it seem like adobe/wacom could figure this out and save all of us from this endless frustration while we are still loyal?!! Thanks again! -
@Cory-Leick Yeah, as soon as I get a free day, I really need to look into some kind of more stable solution for all these problems. There are so many, though, and they vary so much, that it's like herding cats! I'm not 100% sure that you would have had all the same problems I did, but for me it actually rendered the set up unworkable. I looked for other reviews and advice, but didn't see anything yet. So it's possible it's just me! But I am suspicious of the fact that everything changed immediately.
Once I have time to look into it, I'll let you know if I find anything that works.
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@micmac This looks interesting, but my Cintiq is newer, the driver the article lists is old and I am afraid to mess with command lines. I'll do the search, though!
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@micmac I followed your search terms, found this: https://www.youtube.com/watch?v=StejKvrCGT0
I followed all the steps, including downloading and activating another app to open up the input menu option, and it helped a ton! It's not 100% glitch free, but the lasso tool is usable again! Woohoo! Thank you!
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@Cory-Leick omg yes! I thought i was the only one that couldn't fix the issue. I can't remember which version of MacOS it was (it's been at least a year or so) but after updating, my Wacom screen would connect, touch would work but the pen wouldn't.. and the device wasn't even showing up in settings. I contacted Wacom support and it got escalated to the point where they were going to send me out a new one.. only i couldnt find the receipt and it probably wouldnt have helped anyway as it was clearly a driver issue. I'll try and dig up the document they sent me with steps on how to fully remove the software and reinstall it. Not that it fixed anything for me, but it seems to have done the trick for some people.
I ended up getting an ipad pro and apple pencil and haven't looked back, though it would be nice to use my Cintiq again given how much it was
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@LauraA Thanks for posting that Youtube vid - it worked for me. My Wacom has been driving me insane since the Catalina update. Mac and Wacom don't seem to talk to each other and it makes for a huge amount of wasted time - infuriating. Thanks again! Jane
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@LauraA
Cool! This is exactly the same video I mentioned earlier that helped me! The guy that posted the video also replies to comments and was helpful. -
@Kumica-Truong-0 I would be interested to know how to completely uninstall before re-installing- I tried looking at that last time before re-install, and I had like 400 Wacom/Cintiq items on my mac, and was too afraid to start weeding around in that! But I bet if I knew what was what, I would find at least some of that is fighting with each new installation attempt.
So are you happy with the ipad and pencil comparatively? Are you able to do all the same things? Know I would miss the huge workspace (mine is 22" HD), and also feel that would be giving in to exactly what apple is wanting us to do, though I have seriously thought about ipad pro. -
@Cory-Leick Gee, I hadn't thought about the Apple "conspiracy" aspect! Hmmm...I have loved Apple products for years, but lately they are slowly eroding my enthusiasm with these updates that break everything else.
And yes, I read the comments too! Very helpful!
