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    Subscribed and cannot access classes

    Questions & Comments
    9
    28
    2008
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    • Elinore Eaton
      Elinore Eaton last edited by Elinore Eaton

      I am subscribed and signed in, and cannot seem to access any of the classes. The only button on all of classes that I see is the "subscribe now" button.
      I also tried signing out and signing back in to no difference.
      When I tap the subscribe button, I get a message saying I am already subscribed. Am I missing something? I am going to "All Classes", opening the class, and then they all say subscribe now. The same thing happens in "Student Dashboard".
      HALP!!!

      http://www.elinoreeaton.com/
      https://www.instagram.com/elinoreeatonart/

      APHOTICMOTH LisaF 2 Replies Last reply Reply Quote 0
      • APHOTICMOTH
        APHOTICMOTH Moderator @Elinore Eaton last edited by

        @Elinore-Eaton support@svslearn.com E-mail them.

        I had a similar issue when I signed up to svs with one account, and subscribed with another e-mail. Got it fixed within a day. I attached a copy of my digital reciept, might make it easier for them to take care of the issue.

        All my links: https://APHOTICMOTH.carrd.co/

        1 Reply Last reply Reply Quote 0
        • Elinore Eaton
          Elinore Eaton last edited by

          Thank you @CLCanadyArts !
          I will go ahead and email support then. I was hoping maybe there was a section I was not able to find for subscribers, or directly from "my account" or something..

          http://www.elinoreeaton.com/
          https://www.instagram.com/elinoreeatonart/

          1 Reply Last reply Reply Quote 0
          • KathrynAdebayo
            KathrynAdebayo last edited by

            Sorry you're having trouble! I hope it's totally worth the hassle once you have access to the classes though. I felt like a kid in a candy store the first time I was choosing what course to take.

            1 Reply Last reply Reply Quote 0
            • APHOTICMOTH
              APHOTICMOTH Moderator last edited by

              Actually it seems like they might be having an issue. I just logged on to finish a class, and it's not working.

              Do you get a page showing the new classes, and in the upper left see "Liquid error: internal " ?

              Going to e-mail them right now.

              All my links: https://APHOTICMOTH.carrd.co/

              1 Reply Last reply Reply Quote 0
              • Elinore Eaton
                Elinore Eaton last edited by Elinore Eaton

                @CLCanadyArts YES! I saw the "Liquid error: internal " but it is only on the "My Dashboard" page. I don't see it when I explore the other pages.

                http://www.elinoreeaton.com/
                https://www.instagram.com/elinoreeatonart/

                1 Reply Last reply Reply Quote 0
                • APHOTICMOTH
                  APHOTICMOTH Moderator last edited by

                  It's working now. 🙂

                  All my links: https://APHOTICMOTH.carrd.co/

                  1 Reply Last reply Reply Quote 0
                  • Eli
                    Eli last edited by

                    THey were supposed to be revamping the website this week...that could explain it...

                    1 Reply Last reply Reply Quote 0
                    • MichaelaH
                      MichaelaH last edited by MichaelaH

                      I have the same problem, I am old subscriber and when I go under All classes, I am not marked as subscriber, only under my dashboard, I see there my classes and I can resume my classes there.
                      Help here @LisaF

                      https://www.instagram.com/michaelaheimlich/
                      https://www.heimlich-illustration.de/

                      Dima Eichhorn LisaF 2 Replies Last reply Reply Quote 0
                      • Dima Eichhorn
                        Dima Eichhorn @MichaelaH last edited by

                        @MichaelaH Same to me, have you already understand what is the the problem and what to do?

                        https://www.instagram.com/dima_eichhorn/

                        MichaelaH 1 Reply Last reply Reply Quote 0
                        • MichaelaH
                          MichaelaH @Dima Eichhorn last edited by

                          @Dima-Eichhorn No, we have to wait now, till the SVS team is up and work on it. ..

                          https://www.instagram.com/michaelaheimlich/
                          https://www.heimlich-illustration.de/

                          JerrySketchyArt Dima Eichhorn 2 Replies Last reply Reply Quote 0
                          • JerrySketchyArt
                            JerrySketchyArt @MichaelaH last edited by

                            Seems to be working now.

                            @MichaelaH @Braden-Hallett The Marco Bucci Critique video is working now! 👏

                            1 Reply Last reply Reply Quote 1
                            • MichaelaH
                              MichaelaH last edited by MichaelaH

                              No still not all classes work for me
                              Example: https://courses.svslearn.com/courses/how-to-ink doesn't work, it says I have to subscribe...

                              https://www.instagram.com/michaelaheimlich/
                              https://www.heimlich-illustration.de/

                              JerrySketchyArt 1 Reply Last reply Reply Quote 0
                              • JerrySketchyArt
                                JerrySketchyArt @MichaelaH last edited by JerrySketchyArt

                                @MichaelaH Hmmm. That direct link didn't work for me either. But if you go to the "Student Dashboard" on the main menu and load the class from there it does work.

                                1 Reply Last reply Reply Quote 0
                                • MichaelaH
                                  MichaelaH last edited by

                                  Yeah you are right, it works though "dashboard", but not thorugh "all classes"

                                  https://www.instagram.com/michaelaheimlich/
                                  https://www.heimlich-illustration.de/

                                  1 Reply Last reply Reply Quote 1
                                  • Dima Eichhorn
                                    Dima Eichhorn @MichaelaH last edited by

                                    @MichaelaH I managed toI access the classes from students dashboard menu. But from All classes menu I can't.

                                    https://www.instagram.com/dima_eichhorn/

                                    1 Reply Last reply Reply Quote 1
                                    • LisaF
                                      LisaF SVS Team SVS OG @MichaelaH last edited by

                                      @MichaelaH Hi there! Are you still running into issues? If so, can you take a screen shot and send it to me? We did just update the website, so there might be a few little glitches here and there :smiling_face_with_open_mouth_cold_sweat:

                                      Director of Sunshine and Rainbows
                                      lisa@svslearn.com

                                      1 Reply Last reply Reply Quote 1
                                      • MichaelaH
                                        MichaelaH last edited by

                                        @LisaF Yeah, we can access/watch all classes through "Dashboard", but if we go through "All classes" we don't have access...it says we have to subscribe.

                                        Other thing: Also the Filter doesn't work, if I chose "In progress", it still shows all classes.
                                        And it would be nice to have filter "unwatched classes" (don't know how to call it)

                                        https://www.instagram.com/michaelaheimlich/
                                        https://www.heimlich-illustration.de/

                                        LisaF 1 Reply Last reply Reply Quote 0
                                        • LisaF
                                          LisaF SVS Team SVS OG last edited by

                                          Just to clarify, when you are logged into your student account, the way to access the classes that you are enrolled in is through the Student Dashboard link at the top of the page. The All Courses link takes you to a separate page that lists all the classes that we offer. You won't be able to access the classes you personally are enrolled in from there. Hope that makes sense!

                                          Director of Sunshine and Rainbows
                                          lisa@svslearn.com

                                          1 Reply Last reply Reply Quote 0
                                          • MichaelaH
                                            MichaelaH last edited by MichaelaH

                                            The problem is, if I go to "My dashboard" and click "View more courses" it springs to "All classes" and I cannot watch...so maybe it is misleading. And only under "All classes" there are hashtags. So we have to go to all classes, filter the hashtag, find the class we want, than go to dashboard and find the class there. You know what I mean. And the "Vier more courses" has no meaning for us under "Dashboard" if it goes to "All classes", where we have no access.

                                            .

                                            https://www.instagram.com/michaelaheimlich/
                                            https://www.heimlich-illustration.de/

                                            LisaF 1 Reply Last reply Reply Quote 0
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