Subscribed and cannot access classes
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I am subscribed and signed in, and cannot seem to access any of the classes. The only button on all of classes that I see is the "subscribe now" button.
I also tried signing out and signing back in to no difference.
When I tap the subscribe button, I get a message saying I am already subscribed. Am I missing something? I am going to "All Classes", opening the class, and then they all say subscribe now. The same thing happens in "Student Dashboard".
HALP!!!
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@Elinore-Eaton support@svslearn.com E-mail them.
I had a similar issue when I signed up to svs with one account, and subscribed with another e-mail. Got it fixed within a day. I attached a copy of my digital reciept, might make it easier for them to take care of the issue.
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Thank you @CLCanadyArts !
I will go ahead and email support then. I was hoping maybe there was a section I was not able to find for subscribers, or directly from "my account" or something..
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Sorry you're having trouble! I hope it's totally worth the hassle once you have access to the classes though. I felt like a kid in a candy store the first time I was choosing what course to take.
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Actually it seems like they might be having an issue. I just logged on to finish a class, and it's not working.
Do you get a page showing the new classes, and in the upper left see "Liquid error: internal " ?
Going to e-mail them right now.
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@CLCanadyArts YES! I saw the "Liquid error: internal " but it is only on the "My Dashboard" page. I don't see it when I explore the other pages.
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It's working now.
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THey were supposed to be revamping the website this week...that could explain it...
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I have the same problem, I am old subscriber and when I go under All classes, I am not marked as subscriber, only under my dashboard, I see there my classes and I can resume my classes there.
Help here @LisaF
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@MichaelaH Same to me, have you already understand what is the the problem and what to do?
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@Dima-Eichhorn No, we have to wait now, till the SVS team is up and work on it. ..
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Seems to be working now.
@MichaelaH @Braden-Hallett The Marco Bucci Critique video is working now!
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No still not all classes work for me
Example: https://courses.svslearn.com/courses/how-to-ink doesn't work, it says I have to subscribe...
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@MichaelaH Hmmm. That direct link didn't work for me either. But if you go to the "Student Dashboard" on the main menu and load the class from there it does work.
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Yeah you are right, it works though "dashboard", but not thorugh "all classes"
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@MichaelaH I managed toI access the classes from students dashboard menu. But from All classes menu I can't.
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@MichaelaH Hi there! Are you still running into issues? If so, can you take a screen shot and send it to me? We did just update the website, so there might be a few little glitches here and there :smiling_face_with_open_mouth_cold_sweat:
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@LisaF Yeah, we can access/watch all classes through "Dashboard", but if we go through "All classes" we don't have access...it says we have to subscribe.
Other thing: Also the Filter doesn't work, if I chose "In progress", it still shows all classes.
And it would be nice to have filter "unwatched classes" (don't know how to call it)
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Just to clarify, when you are logged into your student account, the way to access the classes that you are enrolled in is through the Student Dashboard link at the top of the page. The All Courses link takes you to a separate page that lists all the classes that we offer. You won't be able to access the classes you personally are enrolled in from there. Hope that makes sense!
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The problem is, if I go to "My dashboard" and click "View more courses" it springs to "All classes" and I cannot watch...so maybe it is misleading. And only under "All classes" there are hashtags. So we have to go to all classes, filter the hashtag, find the class we want, than go to dashboard and find the class there. You know what I mean. And the "Vier more courses" has no meaning for us under "Dashboard" if it goes to "All classes", where we have no access.
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