I should "be ashamed"

  • Trying to shake off the funk of a nasty email received from a clients MOTHER telling me I should be ashamed for the amount of money I charge for the handmade artisan toys I make. Mind you, it wasn't from the client herself, who was beside herself happy over her spider last we talked. But its things like that that make my young sensitive inner creative want to curl up and hide. And feel like I'm just not good enough. Bleh.

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  • SHE should be ashamed for trying to devalue the creative work of someone else!!! What give her the right to pass judgement? Was her child forced to make a purchase? No. It was a choice, and the customer was pleased to make it. That is the only opinion that matters here.

  • Wow. Even if (IF) you charged ridiculous prices, that's still between you and your client. The fact that she's overstepping her own daughter's boundaries tells me that either a) she has nothing else to do or b) is upset that her daughter spent "that much" money. Either way, I suspect it has nothing to do with you. You're just getting the backlash of someone else's problem.

    Your spider is adorable by the way! Given my fear of spiders, that's saying a lot :)

  • That lady is rude and ridiculous. You are not a big corporation that mass-produces cheap toys. You should be upset, but in the end, you'll need to learn how to shake off people like this. The world is full of weird, rude people. Their nastiness is their own problem and of no fault of your own. Hopefully the majority of your interactions relating to your business is positive!

  • This "mother" seems a tad controlling... I feel your pain, yuukkk what a nasty piece of work she sounds. Might make a great book story though... if only I had the talents of Roald Dahl. She sounds like Miss Trunchbull from Matilda.
    You have loads of great reviews and your prices are very reasonable, just ignore her.

  • The problem with many people is they let emotion take over and respond before they actually think and evaluate the whole situation. I had some people do that to me thru email. I even had one guy write an apology afterward once he calmed down and thought about the big picture. And most "third parties" to a given situation have not idea of the circumstances of the transaction, or for the work you put into making your toys. Take heart that all of the Etsy reviews I saw were 5 star with positive comments. Don't let one bad apple ruin your buzz about your work. And never let others cause you doubt. In the words of Eleanor Roosevelt: "No one can make you feel inferior without your consent".

  • I had never seen your toys before so I had a look ,I was surprised they are so reasonably priced.They are adorable and all your other buyers seem very happy,do not let horrible people upset you your work and time is worth every penny and much more

  • For the work you are doing you are not overcharging especially given the price of generic toys in big box stores

  • I also took a look at your page, and your toys are NOT overpriced. I agree with @DOTTYP that they are actually very reasonably priced. And very cute!!

    Plus, like everyone here said, it's not the mother's business how much you charge for your work, that's between you and your client. Except if your client is 6 year old and gave you all her lunch money... maybe that's an exception ;)

    Continue your great work!!!

  • @stringfellowart Your toys are adorable and not overpriced at all. They are all handmade and unique. Do not take the client's mother email into your heart. Trolls are everywhere. :)

  • Thank you all. You are right, and I can look at it now and just shake my head. I responded to her very professionally but stood my ground. I did offer a refund if her DAUGHTER wanted to return the spider. I haven't gotten a response. :p

  • Good for u:) your toys are not overpriced at all. Nice job!

  • @stringfellowart

    Tell that controlling and over bearing Bee-Ach to back off and mind her own business. That type of 'lady' can spend her baby boomer retirement income on cheaply made crap from {insert big box chain store} that not only supports {China / Taiwan / India} economy but keeps American workers at a low pay job where they can't access benefits because the company works them less that 40 hours a week then provides employees information on how to collect food stamps.

    Remind her that your creations keep items from the landfill and the income you generate contributes to your local economy while also providing a unique, hand-crafted, one of a kind item that no one else will have. A toy that falls off the assembly line is not unique or special and will not be treasured. Someone (your client) who spends more than 'normal' on a toy that speaks to them will cherish it forever.

  • @katrina-fowler You said it perfectly!

  • I have a story for you. My wife and I run a small leather goods company, Inkleaf. Back when we started we were charging absurdly low prices for the handcrafted and hand stitched leather notebook covers we were making. We got some pretty angry people back then including one woman demanding "Where's my merchandise!!!" two days after having placed the order. She couldn't understand why her "VERY expensive" cover hadn't arrived yet for her son's birthday. We were worried at the time, but the realities of business meant we had to raise prices to even keep going. So we did. And then later on we raised them again as we got more experience and were making a better product and yet again when we switched to using the most premium materials we could get our hands on.

    What was the outcome?

    We don't get angry emails anymore. Or at least not often. Maybe 1 or 2 a year and usually related to the post office losing a package. Yet several times every month we get very gracious emails praising our work.

    At a certain price point you attract, how shall I put it....the Walmart shopper. This kind of person has no idea what things should cost and has no conception of the factors that labor and material costs introduce. Not to mention the costs of even running a business. People who have never been in a position to have to pay their own health insurance have no idea how insane it can be.

    The short of it is, if you're frustrated by people complaining about prices, raise them. Those kinds of customers will very quickly scatter and people who value your work will value it even more. And I was looking at your shop! You do great work that's worth more than what you're charging!

    Good luck to you!

  • @renduin Great, great advice and insight.

  • @renduin Thank you. This is very helpful.

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