Society of Visual Storytelling

    SVSLearn Forums

    • Register
    • Login
    • Search
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Search

    Problems with videos

    Questions & Comments
    14
    28
    12191
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Carl Waffle
      Carl Waffle last edited by

      I´m so sorry to be the first to say this, but is anybody experiencing problems watching the videos? Some of them freeze after few minutes and as much as I try it´s impossible to watch´em again.

      Sorry to be a wet blanket..

      1 Reply Last reply Reply Quote 1
      • A
        Amanda Jean last edited by

        Yes, a little. I've found the "play all" doesn't actually like to play all and will stop near the end or after the first video. Have to reload the page and select the next one.

        1 Reply Last reply Reply Quote 0
        • W
          William Smith last edited by

          I think the problem lies in the quality of the video and the internet connection of the watcher. I heard something about non-HD videos coming but the I.T. guy is on vacation this week...

          1 Reply Last reply Reply Quote 0
          • Carl Waffle
            Carl Waffle last edited by

            Same problem as you Amanda. Freezing screen after 5 minutes of every video and just sound till the end. In my case I´ve optical fiber so I don´t think speed is the problem. Nevertheless, thanks William.

            1 Reply Last reply Reply Quote 0
            • N Dizon
              N Dizon last edited by

              I'm getting this problem too. I tried watching videos individually and also as "play all" but either way, the video freezes after 5 minutes even though the sounds is coming through crystal clear.

              1 Reply Last reply Reply Quote 0
              • Steve Young
                Steve Young last edited by

                Same here guys, i've had problems with some of them stopping.

                Never give up, always push yourself two steps further than you believe you can go.

                1 Reply Last reply Reply Quote 0
                • Aaron
                  Aaron SVS Team last edited by

                  Once the I.T. guy comes back we will start working on this. In the mean time, if are unable to watch any classes let me know at svslearninfo@gmail.com I can unlock the download option for you.

                  https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                  1 Reply Last reply Reply Quote 1
                  • Frank De Kock
                    Frank De Kock last edited by

                    New subscriber here. Having the same problems with video only playing for about 5 mins or just getting the spinning wheel and nothing happening. I am also on optical fiber so it's certainly not a connection speed problem.

                    1 Reply Last reply Reply Quote 0
                    • A
                      Alberto M last edited by

                      You should try out a different web browsers to check if the problem persist.

                      1 Reply Last reply Reply Quote 0
                      • Steve Young
                        Steve Young last edited by

                        What browsers are people using?

                        Never give up, always push yourself two steps further than you believe you can go.

                        1 Reply Last reply Reply Quote 0
                        • Steve Young
                          Steve Young last edited by

                          Oh thanks! 🙂

                          Never give up, always push yourself two steps further than you believe you can go.

                          1 Reply Last reply Reply Quote 0
                          • Aaron
                            Aaron SVS Team last edited by

                            Once the I.T. guy comes back we will start working on this. In the mean time, if are unable to watch any classes let me know at svslearninfo@gmail.com I can unlock the download option for you.

                            https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                            1 Reply Last reply Reply Quote 0
                            • Dan Kelby
                              Dan Kelby last edited by

                              New subscriber here and I'm having the same problem, too. I'm on fibre also, so internet speed isn't a problem for me! Any news on when the IT chap will be returning? I'll email you now Aaron so I can download the class I'm viewing if that's cool.

                              1 Reply Last reply Reply Quote 1
                              • Aaron
                                Aaron SVS Team last edited by

                                Let me update some info here. Our developer is back and working on streaming. In the meantime I am still unlocking downloads. If you are unable to view classes send me an email here svslearninfo@gmail.com and let me know which ones you want.

                                https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                                1 Reply Last reply Reply Quote 0
                                • Dan Kelby
                                  Dan Kelby last edited by

                                  Thanks for the update Aaron, I got a very swift response to my email this morning and am downloading my chosen class now. Hope the streaming gets fixed without too much trouble for you guys!

                                  1 Reply Last reply Reply Quote 0
                                  • Aaron
                                    Aaron SVS Team last edited by

                                    Our developer has updated the site. If you wanted to help us get to the bottom of this you could try watching a class. If it works it works, if it doesn't than let me know and I will pass the info along to our developer.

                                    https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                                    Jei Esterline 1 Reply Last reply Reply Quote 0
                                    • Jei Esterline
                                      Jei Esterline @Aaron last edited by

                                      @Aaron Hello, I'm watching the Perspective series and the same thing is happening to me. Everything was fine until 3 point perspective then 15 min into the video the frame froze but the audio kept going. With the next video it only took 3 min. into the video.

                                      I have a mac os with a firefox browser. 39.0.3

                                      Aaron 1 Reply Last reply Reply Quote 0
                                      • Aaron
                                        Aaron SVS Team @Jei Esterline last edited by

                                        @Jei-Esterline Have you tried watching in safari. Some customers have been having success with that.

                                        https://twitter.com/SVSLearn     https://instagram.com/svstorytelling/    www.facebook.com/schoolofvisualstorytelling

                                        Jei Esterline 1 Reply Last reply Reply Quote 0
                                        • Jei Esterline
                                          Jei Esterline @Aaron last edited by

                                          @Aaron Thank you, I think that worked. Amazing, usually Safari is the culprit.

                                          1 Reply Last reply Reply Quote 1
                                          • Nancy Gormezano
                                            Nancy Gormezano last edited by

                                            Safari isn't an option for me - using win7 pro/64 and Firefox 40.0.

                                            I have found sometimes that logging out of svslearn, closing browser (clears cache? which doesn't seem to be full), reopening FF, relogging into svslearn, and trying video again might get past the stuck video point.

                                            If I don't do that, it definitely never gets past stuck point on the video.

                                            I also noticed that when I disabled my ipv6 protocol (using just ipv4) - that perhaps the site is more responsive (ie got further along in videos before freezing)?

                                            Hard to tell, of course, as video freezing seems to happen intermittently. But it is almost guaranteed to happen, if I try to watch the videos for any length of time.

                                            https://www.facebook.com/nancy.gormezano

                                            Aaron 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post